Refund policy

Return Policy

At SoapNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

We proudly offer a 30-day free return policy on eligible items.

Eligibility

Items must:

• Be returned within 30 days after delivery.
  
• Be unused or gently unused.
  
• Be returned with original packaging whenever possible.
  
• Not show signs of misuse or intentional damage.
  

Free Returns

Return shipping is provided at no cost for eligible returns.

Refunds

Once your return has been inspected and approved, your refund will be processed to the original payment method.

Most refunds are completed within 5–10 business days depending on your financial institution.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please contact us immediately with photos so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain products may not qualify for return due to hygiene or safety reasons, customized products, clearance items, or items marked as final sale.

For assistance, please contact: support@Soapnest.space